K. Van Bourgondien & Sons

Refunds, Returns & Replacements

We must be notified of all problems, shortages, etc., within 5 working days of receipt of order.

If for any reason you cancel your order or it is refused after shipment, a minimum 15% restocking fee, plus the cost of any plants that cannot be reshipped and shipping costs incurred will be charged to your account. There will be no charge for any errors made on our part. If your merchandise does not grow within one growing season, simply contact us and we will replace the product free of charge. If we no longer carry the item(s), we will issue you a merchandise credit for the price you paid for the merchandise. You can use the merchandise credit on any future purchase(s). All returns must obtain prior authorization with our Customer Service department or return shipments will not be accepted.(s).

Clearance Sale Replacements: If an item(s) purchased from a clearance sale does not grow within a year of the order date, simply contact us and we will issue you a merchandise credit for the price you paid for the merchandise. You can use the merchandise credit on any future purchase(s).