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Frequently Asked Questions
- Can you send me shipping and handling information?
- You may view our shipping and handling rates and information.
- What is the status of my order?
- Check the status of your order regardless of whether you placed your order online or over the phone.
- What is your return policy?
- View our return and replacement policy.
- Mailing Address
-
K. Van Bourgondien & Sons
P.O. Box 2000
Virginia Beach VA 23450-2000
USA - Orders
- 1-800-552-9996
- Customer Service
- 1-800-552-9916
- Fax
- 1-800-327-4268
- info@kvbwholesale.com
Emails are responded to within 2 to 3 business days
Our Order Department is open from 8:00am – 7:00pm EST Monday thru Friday, 8:00am – 3:00pm EST on Saturdays. (Except major holidays)
Customer service can be reached from 8:30 AM – 5:00 PM EST Monday – Friday.
If you are having trouble using a promotion code or source code, please include the code in your correspondence. We will make every effort to honor a legitimate code that is not being accepted by the web site.
Our fax is available 24 hours day.
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